Hey MBA 1’s,
Have you ever had printer problems? Not sure what to do? Tempted to kick a hole through the printer? YOU ARE NOT ALONE.
This morning I ran into printer problems (shocker) and contacted Sandiford lab IT Assistance. Surprisingly, they were excellent and resolved my issue, in person, within minutes. Below is a suggested step-by-step solution to getting your assignment printed when the printer is being a hater.
1. Call Sandiford Lab at 514-398-4099 and ask for someone to assist you, in person. They are located in the basement of Bronfman so it should take them a minute to head up to the third. If you stumble upon an unhelpful employee, request to speak to the big boss (contact info below):
Ioana
Head Senior Consultant
Sandiford Lab
1001 Sherbrooke West, Room 008
514-398-4099
2. If no response by phone, send an email to senior.mgmt@mcgill.ca. Here is a nasty template from the email I sent this morning that garnered a very quick response:
Hello,
I am an MBA student on the third floor of Bronfman and wanted to report that the Printer isn't functioning after several attempts to print from two different computers. This occurred at (insert time and date here). Can you please send someone to the third floor to resolve this? I have an important assignment to print today and this is causing me serious trouble. I require immediate assistance.
Many thanks,
(Insert your name here)
3. When IT assistance arrives, lay it on thick, so they realize how much of an inconvenience this is for you.
4. Should you run into trouble outside of their working hours, email: support.mgmt.mcgill.ca. Working hours listed below:
Working Hours:
Monday to Thursday from 8 AM to 9 PM
Friday from 8 AM to 5 PM
Saturday and Sunday from 12 PM to 4 PM
I printed several copies of Sandiford Lab contact info and have placed them next to the printer, please take a copy. I hope this is helpful.
Sincerely,
PT/
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